SPI GLOBAL, INC.
7th Floor PLDT MGO Building Legaspi Corner Della Rosa Streets Barangay San Lorenzo, Makati City, Metro Manila
 
 

INBOUND CUSTOMER SERVICE REPRESENTATIVE

Specialization: Customer Service / Call Center
Job Location: Makati City, Metro Manila
Job Type: Full time
Opening Date: Feb 18, 2011
Closing Date: Mar 18, 2011


JOB QUALIFICATION

Minimum Educational AttainmentCollege Level (Undergraduate)
SalaryNegotiable


JOB DETAILS AND OTHER REQUIREMENTS

 

 In June 2010, the Philippine Long Distance Telephone Company (PLDT) created SPi Global Holdings, Inc. Under this company are two operating entitites - SPi Technologies and SPi CRM (formerly known as ePLDT Ventus, Inc.

To Build a public understanding of the strength of the company in the global business process outsourcing arena, SPi Global Holdings is now a unified brand simply known as "SPi Global". Under the SPi Global brand, we are now positioned as a single organization with multiple competencies in both voice and non-voice BPO.

SPi Global, thru its business unit SPi CRM, offers a wide array of customer relationship management solutions and services to Fortune 500 companies. Our fully integrated delivery platform provides you with the flexibility to pick and choose the channels that best meet your needs, whether it be voice, e-mail, fax, chat, web-based support or back office processing.

As a subsidiary of PLDT, the dominant telecommunications solutions provider in the Philippines, SPi CRM operates 8 world-class customer contact centers across the Philippines. Our relationship with PLDT ensures that we have a superior operating platform and connectivity with the best-of-breed technology and reliability.

Over the past decade, our 7,000+ SPi CRM experts have provided a vast array of top quality customer interaction services that have enabled our Fortune 500 clients to increase service levels, operational efficiency and revenues, as well as reduce cost, abandon rates, and handle times.

Job Qualifications:

  • Applicants must be at least 18 years old
  • Candidates should have completed at least 2 years of college
  • Computer literate and proficient in typing
  • Excellent communication skills in English
  • Familiar with basic computer operations
  • Customer Service background is an advantage
  • Dependable, keen on details and have strong customer service orientation.
  • Amenable to work on a graveyard shifts, shifting of schedules, working on holidays, working on weekends and rendering overtime
  • Customer focused and patient in handling customer concerns 

You may send your resume to be.inspired@spi-global.com with CRM APPLICATION as your subject Visit us at the Mezzanine Level PLDT Ramon Cojuangco Bldg. Legaspi cor. Dela Rosa Sts., Makati City

 

This Job Opening has already expired. It is provided only for reference purposes.


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