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2 CUSTOMER EXPERIENCE ASSOCIATE

DEMPSEY RESOURCE MANAGEMENT, INC
2 CUSTOMER EXPERIENCE ASSOCIATE

Job Qualifications:

  Minimum Educational Attainment: Bachelor's / College Degree
Minimum Work Experience 1 yr(s)
  Salary: Negotiable

Job Details and other Requirements:

What You'll Do:

·         Receive email and text correspondences, gather and verify required information. 

·         Actively review and/or listen to the customer, understanding their request for customer support and/or information 

·         Provide information to the Customer and place appropriate notes in appropriate system(s)

·         Ensure proper security procedures are followed on all interactions to maintain account confidentiality and account's personal information management policies and guidelines

·         Maintain thorough knowledge of systems so that information can be researched and proper information is given

·         Learn and retain a thorough working knowledge of all existing and new services, promotions and tools

·         Achieve assigned Key Performance Indicators - e.g. Handle Time, Email Response Time, Quality, SMS Text

·         Response Time, Customer Satisfaction Indices 

·         Attend Team Meetings/Additional training sessions as scheduled, read all new FAQs and updates in a daily/timely manner for understanding and seeking clarifications as needed 

·         Perform other duties assigned

What You Have:

·         Bachelor's Degree or at least second year college 

·         Must have at least one year customer service experience (preferring more than 1 channel of support - email, SMS Text, Chat, Phone)  and/or coaching experience

·         Experience in using social media regularly (e.g. Facebook, Twitter, Instagram)

·         Above-average to excellent writing communication skills 

·         Ability to type 30-40 wpm minimum with accuracy

·         Ability to work in a fast-paced, dynamic, changing environment 

·         Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

·         Displays a positive, confident attitude for tackling new challenges and initiatives 

·         Handles multiple tasks without becoming visibly overwhelmed or flustered 

·         Ability to adhere to all organizational policies and procedures

·         Admits mistakes and takes prompt action to correct them 

·         Holds self and others accountable for delivering consistent quality results 

·         Ability to operate a personal computer system

·         Ability to perform basic mathematical functions

·         350 Full-Time position(s) available

   Specialization: Customer Service / Call Center
   Job Location: Quezon CityMetro Manila
  Job Type: Full time
  Opening Date: Jan 26, 2017
  Closing Date: Feb 26, 2017
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