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RESOURCE PLANNING ANALYST FOR BPO COMPANY AT UP TOWN CENTER

DEMPSEY RESOURCE MANAGEMENT, INC
RESOURCE PLANNING ANALYST FOR BPO COMPANY AT UP TOWN CENTER

Job Qualifications:

  Minimum Educational Attainment: Bachelor's / College Degree
Minimum Work Experience 1 yr(s)
  Salary: PHP 20 - 30 

Job Details and other Requirements:

  Salary: 20-30k Location Quezon City, Metro Manila, Philippines Category Accounting, Operations and Logistics Type Full-time Description What You'll Do: • Manage all day-to-day activities in WFM • Manage schedules and track data • Perform floor management of scheduling and service levels • Monitor key performance metrics throughout the business day to help diagnose emerging trends and adjust staffing as required • Accurately enter and maintain employee information • Create intraday correspondence: respond to intraday telephone and email contacts in a timely manner • Plan new-hire schedules: tracking shift availability and creating schedules for new employees • Report by Line of Business (LOB) as required What You Have: • Advanced knowledge of MS Word, MS Excel, and Outlook • Adaptability to learn a variety of software programs including Aspect, Teleopti, Genesys. Prior experience in one of these platforms considered an asset. • A high level of accuracy with regards to data being entered • Strong analytical and problem solving skills • Willingness to learn and adapt to working in a new environment • The ability to multitask and self-manage the work day • University or College Degree in a related discipline (Computer Science, Marketing, Communications, and Business) • A combination of work experience and education will be considered Interested applicants may send resume to hr.annabellecasas@gmail.com or text 0916-359-8060 (Please use the position you are applying for as your Subject: )  
   Specialization: Administration / Management
   Job Location: Quezon City Metro Manila
  Job Type: Full time
  Opening Date: Jan 18, 2017
  Closing Date: Feb 18, 2017
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