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TRAINER FOR BPO CO BASED IN QC #2
Minimum Educational Attainment: Bachelor's / College Degree
Minimum Work Experience 1 yr(s)
Job Details and other Requirements:
What You'll Do:
Assess the training needs of agents; develop and deliver training materials
Support development of training plans and curriculum
Interact and report to clients on training environment, successes, and opportunities for development
Conduct training classes and utilizes a variety of teaching techniques
Train on sales and customer service techniques
Develop and manage team of new Trainers and Training Facilitators
Develop and administer knowledge assessment testing
Recommend and develop recursive training when necessary
Interact with all areas of the business on products and services to ensure training information is accurate at all times
Provide training to existing employees on new accounts
Assist with QA monitoring, feedback, and coaching
Provide reporting on effectiveness, progress, and improvements
Performs other duties as required
Some travel required
What You Have
BS/BA in Education or Business Administration or equivalent work experience required
Must have knowledge of adult learning principles and the ability to implement these principles into a training curriculum
3+ years previous contact center experience preferred
Quality Assurance (QA) experince is mandatory
Experience in customer service training
Knowledgeable about existing and emerging training methods/tools
Knowledge of call center systems, ACD/IVR, performance statistics
Coaching and mentoring experience
Comfort with client facing interaction
Strong verbal and written communication skills
Strong presentation skills; strong analytical and problem solving skills
Strong PC skills in Word, Excel, PowerPoint, etc.
Ablity to work in a fast paced environment and multi-task effectively
Ablity to build rapport and listen attentively to the needs of customers
Ability to develop employees through positive motivation and training
You are technically savvy and have proficient knowledge in MS Office programs, Internet browsing, etc.
Ability to adapt to change and innovation
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Job Location: Quezon CityMetro Manila
Job Type: Full time
Opening Date: Jan 17, 2017
Closing Date: Feb 17, 2017
This Job Opening has already expired. It is provided only for reference purposes.
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