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CSR TEAM LEAD FOR BPO CO BASED IN QC #2

DEMPSEY RESOURCE MANAGEMENT, INC
CSR TEAM LEAD FOR BPO CO BASED IN QC #2

Job Qualifications:

  Minimum Educational Attainment: Bachelor's / College Degree
Minimum Work Experience 1 yr(s)

Job Details and other Requirements:

  • Monitor and manage team members to deliver the account’s loyal customer service
  • Coach and evaluate team members quality and efficiency, and adapt improvement methods when necessary
  • Ensure the full implementation and delivery of new services and initiatives
  • Monitor real time traffic patterns and deploy resources appropriately to meet service targets
  • Other tasks as assigned by supervisor

What You Have:

  • Diploma or university graduate 
  • At least 2 years of management experience
  • Experience in lifestyle program is an advantage
  • Good interpersonal skills
  • Above average verbal & written communication skills
  • Strong knowledge of MS (i.e. Excel, MS Word, Powerpoint)
  • Ability to analyze reports and other data
  • Ability to work in a fast-paced, self-directed, and team-oriented entrepreneurial environment

 

 

 

SEND RESUME to hrryukoumeka@gmail.com  

   Specialization: Others
   Job Location: Quezon CityMetro Manila
  Job Type: Full time
  Opening Date: Jan 17, 2017
  Closing Date: Feb 17, 2017
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