7th Floor PLDT MGO Building Legaspi Corner Della Rosa Streets Barangay San Lorenzo, Makati City, Metro Manila
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Customer Service / Call Center
Makati City, Metro Manila
Feb 18, 2011
Mar 18, 2011
Minimum Educational Attainment
College Level (Undergraduate)
JOB DETAILS AND OTHER REQUIREMENTS
In June 2010, the Philippine Long Distance Telephone Company (PLDT) created SPi Global Holdings, Inc. Under this company are two operating entitites - SPi Technologies and SPi CRM (formerly known as ePLDT Ventus, Inc.
To Build a public understanding of the strength of the company in the global business process outsourcing arena, SPi Global Holdings is now a unified brand simply known as "SPi Global". Under the SPi Global brand, we are now positioned as a single organization with multiple competencies in both voice and non-voice BPO.
SPi Global, thru its business unit SPi CRM, offers a wide array of customer relationship management solutions and services to Fortune 500 companies. Our fully integrated delivery platform provides you with the flexibility to pick and choose the channels that best meet your needs, whether it be voice, e-mail, fax, chat, web-based support or back office processing.
As a subsidiary of PLDT, the dominant telecommunications solutions provider in the Philippines, SPi CRM operates 8 world-class customer contact centers across the Philippines. Our relationship with PLDT ensures that we have a superior operating platform and connectivity with the best-of-breed technology and reliability.
Over the past decade, our 7,000+ SPi CRM experts have provided a vast array of top quality customer interaction services that have enabled our Fortune 500 clients to increase service levels, operational efficiency and revenues, as well as reduce cost, abandon rates, and handle times.
Applicants must be at least 18 years old
Candidates should have completed at least 2 years of college
Computer literate and proficient in typing
Excellent communication skills in English
Familiar with basic computer operations
Customer Service background is an advantage
Dependable, keen on details and have strong customer service orientation.
Amenable to work on a graveyard shifts, shifting of schedules, working on holidays, working on weekends and rendering overtime
Customer focused and patient in handling customer concerns
You may send your resume to firstname.lastname@example.org with CRM APPLICATION as your subject Visit us at the Mezzanine Level PLDT Ramon Cojuangco Bldg. Legaspi cor. Dela Rosa Sts., MakatiCity
This Job Opening has already expired. It is provided only for reference purposes.