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BPO News and Events

Indian Based Firm to Open in the Philippines

Date Posted: May 18, 2012

Another international business process outsourcing BPO s set to expand operations in the Philippines.

Tech Mahindra and its sister company Mahindra Satyam, an Indian-based BPO firm has chosen the country to be their next business location due to the pool of talent that it has.

Sujit Baksi, president and chairman of Tech Mahindra is pleased with the strong position of the BPO industry in the country citing the similarity of culture on its western clients.

“The Philippines is fast becoming the country of choice for BPO investors because of the similarity of culture between the Philippines and our western clients, coupled with the lower cost of operations in the country,” Tech Mahindra president and chairman Sujit Baksi said.

Tech Mahindra opened their first facility in the Philippines in 2012 with a hundred employees. Now, they has over 1,800 employees and has expand operations in Manila and Cebu.

 “We currently have some 1,800 employees, all of which are Filipinos except for three positions which are being handled by foreign nationals. Eighty percent of our employees work in our voice services such as call centers while the remaining 20 percent are in non-voice services such as IT services and analytics. We have 1,300 call center seats working 24/7 and we handle 550,000 calls per month while our non-voice services handles 150,000 transactions per month,” Baksi said.

According to a study done by the World Bank, there will be 100,000 jobs that will be available in the BPO industry in the Philippines this year. However, the quality of job applicants has lowered as more companies open their doors to undergraduates who lack the necessary skills for the job. This is being addressed by the Business Processing Association of the Philippines (BPAP) which has tied up with TESDA in offering skills and language training for individuals interested in entering the BPO industry.

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