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BPO News and Events

BPO Firm To Hire Blind Employees

Date Posted: Oct 16, 2009
The first ever business process outsourcing firm (BPO) in the country which employs blind persons will start operation next week.

Asia Pacific Economic Cooperation (ADOC) Digital Opportunity Center (ADOC) provided funds to the project of the Adaptive Technology for Rehabilitation, Integration, and Empowerment of the Visually Impaired (ATRIEV) Inc. that aims to reach out to the blind, giving them decent jobs.


With eight training rooms and three desks dedicated for outbound calls, the call center facility will be equipped with adaptive hardware and software customized to the needs and abilities of the blind.


The new facility will be launched at the ATRIEV’s training center in Quezon City.


ATRIEV has provided IT-related training for the blind for the last 15 years, with the use of a screen reader – a software application that translates text to speech and screen magnification software.

ATRIEV also provides on-the-job training in voicemail transcription to its qualified ITrelated training graduates, in partnership with Gallop IT Solutions, a local transcription company.

Currently, six blind trainors are now being trained at the headquarters of ADO in , the six trainors will be the one who will facilitate and train the blind employees.


The facility’s customized outbound call center software and refreshable Braille display as hardware will allow totally blind individuals to provide customer assistance while listening to the client on the phone and reading the responses in Braille.


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