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BPO News and Events

Australian Owned BPO Firm Eyes RP for Business Expansion


Date Posted: Aug 19, 2009

Another business process outsourcing (BPO) firm is set to establish in the country by next year as Australian owned Call Design chose the country for business expansion.

 

Call Design which currently announced business deal with local firm Transcom Asia says that they chose Philippines to be their central hub because of the country’s positive growth in the local BPO industry.

 

“Compared to other Asian countries, the have the strongest teams in the business process outsourcing (BPO) space,” says Call Design managing director Miles Stanton.

 

Stanton believes in the quality of performance that call center agents in the country has.

 

 “In the BPO space, call center agents determine the success of companies,” Stanton added.

 

The said move by Call Design will give thousands of jobs for Filipinos. Aside from employment, the company aim to encourage other Australian firms to invest in the .

 

Stanton cautioned local BPO companies to learn from , where many Aussie firms pulled out operations due to “bad press” on the performance of the call center agents.

 

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