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BPO News and Events

BPO Employees Demand Flexible Working Hours

Date Posted: Jul 31, 2009

Employees from the Business Processing Outsourcing (BPO) industry wants flexible working hours and more paid day-offs rather than receiving higher pays and incentives. This is according to a research firm, XMG Global that reported that BPO workers- especially supervisors, team leaders, and mid managers are slowly losing interest in strictly cash compensation.


The study which was conducted in the , and aims to determine how BPO Industry manages how to retain can effectively retain their talents.


About 18 percent of BPO workers wanted “quality of life" incentives such as flexible hours, additional paid time off, telecommuting, stress management, and family counseling have grown by “an astounding", the report said.


Founder and chief analyst of XMG, Lauro Vives said that as health and family related issues are on the rise to brought about by work-related stress and graveyard work schedules, the indicate their willingness to devote more time and exert more effort to a company that recognizes and respects their personal needs and life circumstances.


The study also shows that high performance and successful retention are found in work environments that emphasize quality of life, compared to simply using cash rewards for doing good work.


“Given the current economic slowdown and budget cutbacks, focusing on quality of life incentives can lessen the pressure on cash or cash-oriented incentives," Vives added.


BPO companies that still believe that cash is the only form of incentive in offshoring countries are missing the opportunity to derive higher performance and retain key performers, XMG Global added.


“Such incentives do much to address real and important employee needs and concerns, often without cash outlays. They also serve to foster loyalty and commitment," he added.

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